PKR Games Privacy Policy – Your Data & Security

01 Introduction

This Privacy Policy applies to all users of the PKR Games platform, including registered account holders, visitors browsing the site and anyone who interacts with PKR Games through any channel. When we refer to "PKR Games", "we", "us" or "our" in this document, we mean the PKR Games platform operating at pkrgames.pro.

We understand that sharing your personal information requires trust, and we want to be completely transparent about what we do with that information. PKR Games was built specifically for Pakistan's online gaming and betting community. Every feature — from JazzCash and Easypaisa deposits to cricket betting and PSL markets — is designed around the needs of Pakistan-based players. Our approach to privacy reflects the same local focus: your data stays within a secure, controlled environment and is used only for the purposes described in this policy.

By registering an account or continuing to use the PKR Games platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the platform and may request account closure via our support team.

02 Data We Collect

We only collect data that is necessary to operate your account, process transactions and maintain the security and integrity of the platform. The categories of personal data we collect are described below.

03 How We Collect Your Data

Data is collected through the following channels and interactions with the PKR Games platform:

• Account registration: When you create your PKR Games account, you provide your name, contact number, email address and date of birth directly to us.
• Identity verification: If we need to verify your identity — for example, before processing a large withdrawal — we may ask you to submit a copy of your CNIC. This is collected through our secure verification process.
• Deposits and withdrawals: When you initiate a deposit or withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card, the relevant payment details are collected to process that transaction.
• Platform activity: Your bets, game sessions, login times, bonus activations and navigation behaviour are automatically logged as part of normal platform operation.
• Device and browser data: Standard technical data — IP address, browser version, device type — is collected automatically when you access the platform. This is used for security and fraud prevention.
• Support interactions: When you contact our support team, the content of those conversations is recorded for quality assurance and to maintain a complete record of your account history.
• Cookies and tracking technologies: We use cookies and similar tools to maintain your session, remember your preferences and gather anonymous usage statistics. See Section 08 for full details.

04 How We Use Your Data

Every piece of data we collect is used for a specific, legitimate purpose directly related to operating the PKR Games platform and protecting our players. We do not use your data for purposes unrelated to the services we provide.

• Operating your account: Your identity and contact data is used to create and maintain your PKR Games account, authenticate your logins and send you account-related communications.
• Processing transactions: Payment data is used exclusively to process your PKR deposits and withdrawals via the payment methods you have registered.
• Security and fraud prevention: Device data, IP addresses and account activity are monitored to detect suspicious behaviour, prevent unauthorised access and protect both the platform and individual accounts.
• Responsible gaming: Your activity and session data is used to monitor for signs of problematic gaming behaviour, such as unusually long sessions or rapid loss patterns, so we can provide appropriate support and tools.
• Customer support: When you contact support, we use your account and communication data to identify your account, understand the issue and resolve it as quickly as possible.
• Platform improvement: Aggregated and anonymised behavioural data helps us understand how players use the platform, which features are most popular and where improvements are needed.
• Promotions and offers: If you have opted in to receive promotional communications, we use your contact details to send you information about relevant bonuses, PSL season promotions and cricket-related offers.
• Compliance: Certain data is retained to comply with internal record-keeping and security obligations.

We do not use your personal data to build advertising profiles for sale to third parties, and we do not share your data with marketing networks outside of PKR Games.

05 Payment Data & Security

All financial transactions on PKR Games are conducted in Pakistani Rupees (PKR). We support JazzCash, Easypaisa, Raast, direct bank transfer and debit or credit cards. The handling of payment data is subject to strict security standards.

• Payment method details — such as your JazzCash or Easypaisa account number or bank account details — are stored in an encrypted format and used only to process transactions you initiate.
• We do not store full card numbers, CVV codes or full bank account credentials beyond what is necessary for the immediate transaction. Card payment processing is handled through secure payment gateway systems that meet industry security standards.
• Deposits must be made from a payment method registered in your own name. Third-party payment attempts are flagged and may result in the reversal of funds and suspension of the relevant account.
• Withdrawals can only be processed to a verified payment method in your name, consistent with the account details on file. This is a key anti-money-laundering control.
• Transaction records are maintained securely and are available to you upon request through our support team.

06 Data Sharing

PKR Games does not sell, rent or trade your personal data to any third party. We only share your data with external parties in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: When you make a deposit or withdrawal, the relevant transaction data is shared with the payment processor handling that transaction — for example, JazzCash, Easypaisa, a Raast-enabled bank or a card payment gateway. These processors receive only the data needed to complete the transaction.
• Game providers: Some casino games and live dealer content on the platform are provided by third-party game suppliers. These suppliers may receive anonymised session data necessary to run the game. They do not receive your full identity profile.
• Technology and infrastructure providers: We use technology partners for hosting, security, anti-fraud monitoring and customer support tooling. These providers operate under strict data processing agreements and are not permitted to use your data for their own purposes.
• Internal security investigations: If PKR Games conducts an internal investigation into suspected fraud, multi-accounting or platform abuse, relevant account data may be reviewed by our security team.
• Business transfers: In the event of a significant change to the ownership or structure of PKR Games, your account data may transfer to the new operating entity. You will be notified of any such change that affects how your data is handled.

In all cases, data sharing is limited to what is strictly necessary. No external party receives your full data profile unless required for the specific operational purpose described above.

07 Data Retention

We retain your personal data for as long as your PKR Games account is active and for a defined period after account closure. The retention period varies depending on the type of data and the reason it was collected.

• Active account data: All data associated with an active account is retained for the full duration that the account is open and in use.
• Transaction records: Financial transaction records — including deposit and withdrawal history — are retained for a minimum period following the transaction date for audit, dispute resolution and security purposes.
• Identity verification documents: CNIC copies and other identity documents submitted for verification are retained for the period required by our security policy and are then securely deleted.
• Closed accounts: When an account is closed — whether at the player's request or due to a terms violation — we retain a minimal record of the account history. This is to prevent re-registration under different details in cases of fraud, and to resolve any outstanding disputes.
• Support communications: Chat and email support records are retained for a defined period after the last interaction, after which they are permanently deleted.

When data is no longer required for any of the purposes above, it is securely and permanently deleted from our systems. You can request information about the specific retention period applicable to your data by contacting our support team.

08 Cookies & Tracking

PKR Games uses cookies and similar tracking technologies to provide a functional and personalised experience on the platform. A cookie is a small text file stored on your device when you visit the site. Here is how we use them:

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your language and region preferences and keep your account secure. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: We use anonymised analytics data to understand how players navigate the platform — which pages are most visited, where users drop off and which features are used most. This data is aggregated and cannot be used to identify individual users.
• Preference cookies: These remember your display preferences, such as favourite game categories or notification settings, so you do not have to re-configure them every session.
• Security cookies: Short-lived tokens are used to protect against cross-site request forgery (CSRF) and other common web security threats. These expire at the end of your session.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing the core features of PKR Games, but some personalisation features may be reduced.

09 Your Rights

As a PKR Games account holder, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team with your registered account details so we can verify your identity before processing the request.

All rights requests are handled within a reasonable timeframe. We may ask you to verify your identity before processing a request to ensure we are responding to the genuine account holder. Contact our support team at [email protected] to submit a request — note that this email address is for display purposes only and is not a clickable link.

10 Minors & Age Policy

PKR Games is strictly an adult platform. Registration, account use and all gaming and betting activities on PKR Games are available only to persons aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18.

• During registration, users are required to confirm that they are 18 or older. Providing a false date of birth to circumvent this restriction is a violation of our Terms and Conditions.
• If we become aware that an account has been registered by a person under the age of 18, we will immediately close the account, void any activity associated with it and securely delete the personal data of that individual.
• Any funds deposited by a verified minor will be handled in accordance with our Terms and Conditions, which may involve returning them to the originating payment source.
• If you believe that a person under the age of 18 has registered or is attempting to use a PKR Games account, please report this to our support team immediately.

11 Security Measures

Protecting your personal data from unauthorised access, disclosure or loss is a core operational responsibility at PKR Games. We implement a range of technical and procedural security measures across the platform.

• Encryption: Personal data and payment information is stored in an encrypted format. Data transmitted between your device and the PKR Games platform is protected using industry-standard transport layer security (TLS).
• Access controls: Access to personal data within PKR Games is restricted to personnel who require it to perform their specific role. Access is logged and subject to regular review.
• Fraud monitoring: Automated systems monitor account activity, login patterns and transaction behaviour in real time to detect and flag suspicious activity. Flagged accounts are reviewed by our security team promptly.
• Secure payment handling: PKR payment processing via JazzCash, Easypaisa, Raast and card networks operates through secure, verified payment gateway integrations. We do not store raw payment credentials beyond what is necessary for the immediate transaction.
• Password security: Account passwords are stored in a hashed and salted format — we cannot retrieve your plain-text password, and neither can any unauthorised party accessing our database.
• Incident response: In the event of a confirmed data security incident that affects your personal data, we will notify affected users promptly and take immediate steps to contain and remediate the issue.

While we implement strong security measures, no online platform can guarantee absolute security. You play an important role in keeping your account secure by using a strong, unique password and not sharing your login credentials with anyone. If you suspect your account has been accessed without your authorisation, contact support immediately.

12 Policy Updates

PKR Games may update this Privacy Policy from time to time to reflect changes in how we operate, the services we provide or applicable standards. The most current version of this policy is always available on this page, and the "Last updated" date at the top of the page will be revised when changes are made.

For changes that materially affect how your personal data is used, we will make additional efforts to notify active account holders — for example, via an in-platform notification or an email to your registered address.

Your continued use of PKR Games after any update to this Privacy Policy constitutes your acceptance of the revised version. If you have concerns about a specific change, contact our support team before continuing to use the platform.

13 Contact & Data Requests

For any privacy-related enquiries, data access requests, deletion requests or concerns about how your personal information is handled, please contact the PKR Games support team. When submitting a data rights request, please include your registered mobile number or email address so we can locate and verify your account.

• Email: [email protected] (displayed as plain text — not a clickable link)
• Platform support chat is available to logged-in account holders
• For responsible gaming concerns, visit our Responsible Gaming page
• For general questions about the platform, visit our FAQ page

We aim to respond to all privacy-related requests as promptly as possible. Complex data access or deletion requests may require a few additional days to complete once your identity has been verified.